Terms Of Service

Welcome to Fescae.com! These Terms of Service govern your use of our website and services. By accessing or purchasing from our site, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. GENERAL CONDITIONS

  • Fescae.com is an online store specializing in Print-on-Demand (POD) products, including but not limited to t-shirts, hoodies, mugs, and accessories.

  • We do not sell licensed or branded products. All designs are original or provided by independent designers.

  • We reserve the right to refuse service to anyone at any time for violating our policies.

2. PRODUCTS & ORDER PROCESSING

  • All products are made-to-order. Once an order is placed, it enters production immediately and cannot be modified or canceled.

  • Due to the nature of POD, slight variations in color, size, and design placement may occur.

  • Product descriptions, images, and prices are subject to change without prior notice.

3. PRICING & PAYMENT

  • All prices are listed in USD and may be subject to change based on promotions or market fluctuations.

  • We accept major credit/debit cards and secure payment methods.

  • Customers are responsible for ensuring the accuracy of their payment details.

4. SHIPPING & DELIVERY

  • We offer worldwide shipping. Delivery times vary depending on location and carrier efficiency.

  • Estimated delivery time:

    • United States & European Union: 7-14 business days

    • Other regions: 10-20 business days

  • We are not responsible for shipping delays caused by customs, carrier issues, or force majeure events.

  • Customers must provide accurate shipping details. We are not liable for lost packages due to incorrect addresses.

5. RETURNS & REFUNDS

As our products are custom-made, we only accept returns or refunds under the following conditions:

  • Eligible cases include defective, misprinted, or incorrect items.

  • Customers must contact [email protected] within 7 days of receiving the order and provide supporting images.

  • If eligible, we will offer a replacement or a refund.

  • Returns due to incorrect sizing caused by customer error are not accepted. Size charts are provided on product pages.

6. INTELLECTUAL PROPERTY

  • All designs and content on Fescae.com are either original or provided by independent designers with full rights for commercial use.

  • Unauthorized reproduction, distribution, or modification of our designs is strictly prohibited.

7. USER RESPONSIBILITIES

  • Customers must use our website and services legally and ethically.

  • Fraudulent activities, including unauthorized chargebacks, may result in account suspension and legal action.

8. LIMITATION OF LIABILITY

  • Fescae.com is not responsible for indirect, incidental, or consequential damages related to product use, delivery delays, or service disruptions.

  • Our liability is limited to the purchase price of the affected order.

9. CHANGES TO TERMS

  • We reserve the right to update these Terms of Service at any time. Changes will be posted on this page.

  • Continued use of our site after updates constitutes acceptance of the revised terms.

10. CONTACT INFORMATION

For any questions or concerns regarding these Terms of Service, please contact us at:

📧 Email: [email protected] 📍 Address: 3055 E Crescentville Rd, Cincinnati, OH 45235, US